Electronic coupon must be redeemed before the expiry date that shown on the invoice or it will be forfeited without prior notice. Please note all goods have to be delivered on scheduled delivery date.
Electronic coupons are valid for redemption at the addresses registered in TTWG only.
Free delivery is applicable to locations accessible by delivery vehicles to building with lift facility or its first floor up to 7 staircases. Starting from the 8th staircase, a surcharge of $5 will be applied for each bottle per 8 staircase. A surcharge of $20 will be applied for each dispenser per 8 staircase.
Under normal circumstances, products can be arranged delivery according the company schedule within 10 days upon order confirmation.
Our company does our best to deliver as schedule. However, as there are always unexpected situations, such as bad weather and heavy traffic etc, that might cause late delivery, we recommend customers to keep a minimum of one week water stock to ensure that they would not be running out of water in case of late delivery. Tip Top Water Group does not guarantee any date or time of delivery and is not liable for any loss arising from the delay of delivery.
Should the customer request to change the company name of their account, customer would have to send application to our company using their existing account name. A administration charge of $280 would be applied for changing account name.
Due to the price difference of company account and home account, electronic coupons are not transferable from company account to home account.
In case of termination of our water services, we shall provide a one-off service to collect all of our bottles. Bottle collection service shall be completed within 6-months from last delivery or customer will have to return all TTWG bottles to TTWG factory by themselves.
Should there be any dispute, Tip Top Water Group reserves the right of final decision.